PROSPECTUS

Please click on the course name for more details:

Improving the Patient Experience (IPE1)

Bullying & Harrassment Workshop

Medical Chaperone In General Practice

No Complaints

Information Governance And The CQC

Conflict Resolution and Effective Communication Skills

Patients Are Customers Too

Delegation and Motivation: Carrot or Stick?

Effective Meetings

Equality And Diversity

Managing Change or Change Agent?

Presentation Skills

Professional Development Training

Self-Development

Teams

Essential Management Skills

Essential Supervisor, Office Manager & Team Leader Skills

A range of Bespoke Packages can also be provided

GENESIS PRIMARY CARE TRAINING

Introduction

Receptionists:-

The Medical Receptionist in General Practice

Senior Staff:-

What is Information Governance?

Recruitment & Retention

Are You a Manager, a Leader, or Both?

Motivation, Delgation & Empowerment

Performance Management & Appraisal Skills

Effective Communication Skills

Understanding, Creating & Leading a Team

Time Management Skills

Managing Change

Health & Safety: Why we Bother

To book any of these courses or to discuss your requirements please contact Pauline using the details above