MANAGING CHANGE OR CHANGE AGENT?

This course can be tailored to suit either practice managers, practice nurses, the dispensing/administrative team or the whole team.

The content will cover:

• The Nature of Change.
• The Change Equation
• The role of key stakeholders
• An individuals approach to change and the factors which influence this.
• Learning how to manage change effectively and engaging the support of the whole team will ensure that change can become a less painful process.
• Understanding the role and skills needed to be an effective change agent will equip those who have to introduce change.

This session will be delivered in a bespoke format in response to an identified need of the group.